Make a home or auto insurance claim
Information and contact details to help make the unexpected a little less stressful.
HOME INSURANCE CLAIMS
Need to make a claim on your home insurance?
During business hours, our experts are your first line of defense. Call our Relationship Centre for assistance and to start your claim. Make sure you have the necessary things on hand to help with the process.
Information you’ll need:
- If your claim involves theft or vandalism, contact the police first
- Your insurance policy and policy number
- Details on the circumstances and damage
- Police file number (if applicable)
AFTER HOURS HOME INSURANCE CLAIMS
Need to make a claim beyond business hours?
Call the toll-free number based on the city or town you’re in:
| City | Claim Partner | Phone Number |
|---|---|---|
| CAMPBELL RIVER | SCM Claims Pro | 1-866-292-6548 |
| COMOX/COURTENAY | SCM Claims Pro | 1-866-292-6548 |
| DUNCAN | SCM Claims Pro | 1-866-292-6548 |
| GABRIOLA | SCM Claims Pro | 1-866-292-6548 |
| NANAIMO | SCM Claims Pro | 1-866-292-6548 |
| PARKSVILLE | SCM Claims Pro | 1-866-292-6548 |
| PORT ALBERNI | Coast Claims Service | 1-250-724-3287 |
| PORT MCNEILL/PORT HARDY | Coast Claims Service | 1-855-787-2283 |
| QUALICUM BEACH | SCM Claims Pro | 1-866-292-6548 |
| VICTORIA | Coast Claims Service | 1-866-694-3111 |
*If your home insurance is through Intact Insurance, please call 1-866-464-2424.
ICBC INSURANCE CLAIMS
Need to make a claim with ICBC?
Here’s what you need to know to make the process go as smoothly as possible. When you’re ready, you can report online or by phone 24/7.
Information you’ll need:
- Licence plate number of each vehicle
- Driver’s licence number for each driver
- Insurance information for non-ICBC insured vehicles
- Name and address of your preferred repair facility (if vehicle is not driveable)
- Police file number (if applicable)
Have private auto insurance?
You will also need to call the applicable insurance company: