Contact Coastal Community
We’re here to help, where and when it suits you.
Member and Client Service
Book an
appointment
Book a banking services appointment to discuss your day-to-day banking needs
Call for
support
Call our Relationship Centre toll-free for support:
Mon-Fri 8am-7pm
Sat 8:30am-4pm
Wealth
Advisor
Book a phone appointment with a member of our Private Wealth Group team
Visit a
branch
Find a location that’s convenient for you
Chat
with us
Mon-Fri 8am-7pm
Sat 8:30am-4pm
Insurance Advisor
Book an appointment for your insurance needs and avoid waiting on hold
Contact Us
General Mailing Address
Coastal Community Credit Union
220-59 Wharf Street
Nanaimo, BC
V9R 2X3
By Telephone
Canada & USA: 1.888.741.1010
International: 778.762.4649
telephone banking
Self-serve Telephone Banking available 24/7
Call our automated service, Telephone Banking at 1.888.741.4040, to complete everyday transactions 24/7. Check your balance and transactions, transfer funds between accounts and pay bills, without waiting to speak to an advisor.
How to enroll
- Call us at 1.888.741.1010 and ask for your Telephone Banking PIN (different than your debit card PIN)
- Once you have your, PIN, call Telephone Banking at 1.888.741.4040
- Enter your Member Number and PIN
- Follow the prompts to do your banking
Complaints and concerns
At Coastal Community, we are committed to improving the financial health of our members, clients and communities. Listening and responding to member complaints helps us improve our service to you.
Connect with Coastal Community Private Wealth Group
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CREDIT CARD
Questions about your Coastal Community Collabria Credit Card?
Talk to a Collabria support representative
MEMBERCARD
Lost or stolen MemberCard?
Report a lost or stolen MemberCard 24/7