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    HOME INSURANCE CLAIMS
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    Need to make a claim on your home insurance?

    During business hours, our experts are your first line of defense. Call our Relationship Centre for assistance and to start your claim. Make sure you have the necessary things on hand to help with the process. 

    Information you'll need:

     If your claim involves theft or vandalism, contact the police first 

     Your insurance policy and policy number

     Details on the circumstances and damage

     Police file number (if applicable)

    1-888-741-1010
     

    AFTER HOURS HOME INSURANCE CLAIMS
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    Need to make a claim beyond business hours?

    Call the toll-free number based on the city or town you're in:

    *If your home insurance is through Intact Insurance, please call 1-866-464-2424.​

    CITY 

    CLAIM PARTNER 

    PHONE NUMBER 

    CAMPBELL RIVER 

    SCM Claims Pro 

    1-866-292-6548 

     

    COMOX/COURTENAY 

    SCM Claims Pro 

    1-866-292-6548 

     

    DUNCAN 

    SCM Claims Pro 

    1-866-292-6548 

     

    GABRIOLA 

    SCM Claims Pro 

    1-866-292-6548 

     

    NANAIMO 

    SCM Claims Pro 

    1-866-292-6548 

     

    PARKSVILLE 

    SCM Claims Pro 

    1-866-292-6548 

     

    PORT ALBERNI 

    Coast Claims Service 

    1-250-724-3287 

     

    PORT MCNEILL/PORT HARDY 

    Coast Claims Service 

    1-855-787-2283 

     

    QUALICUM BEACH 

    SCM Claims Pro 

    1-866-292-6548 

     

    VICTORIA 

    Coast Claims Service 

    1-866-694-3111 

     
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    ICBC INSURANCE CLAIMS
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    Need to make a claim with ICBC?

    Here’s what you need to know to make the process go as smoothly as possible. When you’re ready, you can report online or by phone 24/7.

    Information you'll need:

     Licence plate number of each vehicle

     Driver’s licence number for each driver

     Insurance information for non-ICBC insured vehicles

     Name and address of your preferred repair facility (if vehicle is not driveable)

     Police file number (if applicable) 

    1-800-910-4222
    Report a claim online
     

    Connect with Coastal Community

     

    We're here for you. 

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    Together, let's do great things. 
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    Coastal Community Credit Union acknowledges that we are located on the Lands of the Coast Salish, Nuu-chah-nulth and Kwakwaka’wakw ancestors and families, whose historical relationships with the Land continue to this day. We are grateful to have the opportunity to live, learn, work and play in their traditional and unceded territories.

    © Copyright 2025 Coastal Community Credit Union